We currently deliver to Sweden, Norway, and Finland.

• Sweden - The shipping cost is 69 SEK. For orders over 699 SEK, shipping is free.
• Finland - The shipping cost is €9.90. Unfortunately, we do not offer free shipping to Finland.
• Norway - The shipping cost is 129 NOK. For orders over 1500 NOK, the shipping cost is 89 NOK. Unfortunately, we do not offer free shipping to Norway.

For heavy or bulky shipments, a higher shipping fee may be charged. Your total shipping fee is always calculated and shown at checkout before you pay.

• Sweden - Orders are shipped as postal parcels with DHL to the nearest pick-up point. Delivery time is approximately 1–2 business days.
  
• Finland - Orders are shipped with DHL to the nearest pick-up point. Delivery time is approximately 2–4 business days.
  
• Norway - Orders are shipped with DHL to the nearest pick-up point. Delivery time is approximately 3–5 business days.

We currently offer payment by Visa, Mastercard, Maestro, American Express, Swish (Sweden), Vipps (Norway), MobilePay (Finland), and Qliro invoice and installment payments. Please note that Qliro may adjust its available payment options depending on the customer.

BOrders are usually shipped from our warehouse within 24 hours (business days). Orders placed Friday–Sunday and on public holidays are generally processed the next business day. During campaigns, processing may take slightly longer (2–3 business days) due to higher volumes.

• Sweden - Delivery time approximately 1–2 business days.
• Finland - Delivery time approximately 2–4 business days.
• Norway - Delivery time approximately 3–5 business days.

When your package is ready for delivery, you will receive an email informing you that your package is on its way, along with a tracking number.

You can track your package HERE.

Innebandy24 is not responsible for delays or lost packages during delivery. If your package has not arrived, we ask that you first contact DHL with your tracking number and register a case with them.

Innebandy24 is not responsible for transport damage. If you notice damage to the package, you must immediately inform the carrier and fill out a damage report. Do not accept a damaged package! If you do not notice the damage until after opening the package, and the damage appears to be caused by the carrier’s handling, you should contact them and file a damage report.

If a dispute with the carrier cannot be resolved, please contact us.

If you have entered the wrong name or phone number in your order and are therefore unable to pick up your package, you can contact us and we will help you.

We then need to contact DHL to make a name or phone number change on the shipment. We charge a fee of 230 SEK for this change, which covers DHL’s penalty fee to us as well as our own handling cost.

We will send you a payment link, and once the fee has been paid, we will proceed and contact DHL to carry out the change.

If your order is not collected and is returned to us by DHL (after approximately 7 days), a fee of 350 SEK will be charged for return shipping and handling. Unclaimed packages are not considered returns.

You can extend the holding period via the notification link from DHL by 7 days at a time, up to two times, completely free of charge.

If the package has already been returned but you want us to send it again, we can do so for 230 SEK (provided the return handling has not yet begun).

You always have the right to cancel your purchase within 60 days from the date you received your order. Please note that we do not offer open purchases on our gift cards.

When you return an item, you can choose between:

• Store Credit: You will receive the value of the item as a gift card to use at Innebandy24, and the return is completely free.
• Refund: The amount will be refunded to you, but 69 SEK / €7.90 / 99 NOK will be deducted as a return fee from the amount refunded when we have received and approved your return.

For the return to be approved, the item must be in its original packaging, with protective plastic, tags and labels still attached, and in unused and undamaged condition.

Please note that the right of withdrawal does not apply to companies or special orders, and that products that have been modified at the customer's request (e.g. cut club or replacement of blade/grip wrap) are not covered by the right of return.

We can cancel your order as long as it has not been packed or shipped from our warehouse.

If you placed your order after 16:00, it can be canceled until 10:00 the following business day. After that, the order unfortunately cannot be stopped, but you can of course make a return according to our current procedures.

Contact us at info@innebandy24.se if you wish to cancel your order, and we will assist you further.

To streamline the handling of returns, we ask you to register your return via the link below.

Once your return is registered, we will send you a confirmation email with instructions and a prepaid return label. Attach the return label to the package before you hand it in to your agent.

If you are using the same e-commerce packaging that your goods came in, make sure to place the return label on top of the original shipping label. Failure to do so may result in DHL charging a handling fee, which will be charged to you as the customer.

Register your return HERE.

Norway: Please note that for technical reasons we do not offer exchanges to our customers in Norway.

Finland and Sweden:
Exchanges are only possible if you want to exchange for the same item in a new size (e.g. a different size of shoe or garment or a different length of stick). If you want to exchange for a completely different item, you will need to make a return and place a new order.

To make an exchange, you need to register your exchange via the link below before sending the item back. There you will receive clear instructions on how to proceed. Once we have received the item you want to exchange, we will send out the new size that you have chosen in your registration. We will cover the return shipping.

Register your change HERE.

If you have received a damaged, defective, or incorrect item, please contact us at info@innebandy24.se as soon as possible.

Include your order number, a description of the issue, and at least two photos showing the damage or defect on the product.

When your return has been received, unpacked, and approved at our e-commerce warehouse, the refund will be issued without delay, no later than 14 days from the date of receipt.

The refund will be made via the same payment method used at the time of purchase. If you paid via Qliro and have not yet paid the invoice, this will be adjusted automatically by Qliro once the return is registered.

If you paid with a gift card, a new digital gift card will be sent to the email address used for the order.

The return shipping cost is 69 SEK / €7.90 / 99 NOK and will be deducted from the amount refunded once we have received your return.

The stick should generally reach about up to your navel when you are standing. A longer stick gives better reach, while a shorter one provides more control and agility. The ideal length depends on your height and playing style.

Read our full guide with table HERE!

Flex indicates how stiff the shaft is — lower value = stiffer shaft, higher value = softer shaft. The flex you should choose depends on your strength, technique, and playing style.

For male players, a flex between 23–27 is usually suitable, while female players often use between 28–30. Juniors and children benefit from a softer flex, e.g., 30–36.

Read our guide on flex HERE!

If you hold the stick to the left and have your right hand on top, you are a left-handed player. If you hold the stick to the right and have your left hand on top, you are a right-handed player.

In short – the hand you place on top determines whether you are left or right.

It depends on the feel you want in your game.

• PE (Polyeten) – Medium hardness, providing good durability and stability.
  
  
• PP (Polypropen) – Softer plastic, offering better ball control and touch.
  
  
• PP+ / PPH – A harder variant for more power and faster shots.

We offer both physical and digital gift cards.

Physical gift cards can be purchased and used in our Store.

Digital gift cards are sent directly via email and are valid only in our online store.

Please note that the two types cannot be used interchangeably — a physical gift card cannot be used online, and a digital gift card cannot be used in-store.

If you want to combine a digital gift card with a discount code, use the gift card when placing your order and then contact us by email at info@innebandy24.se, and we will adjust the discount manually afterwards..

Please note that we do not offer open purchase on gift cards.

Physical gift cards are only valid in-store – present the card at the checkout when paying.

Digital gift cards are only valid in the online shop – enter the code in the “Gift card/Discount code” field at checkout.

The value will automatically be deducted from your order, and any remaining amount can be paid using any of our other payment methods.

You can also use multiple gift cards in the same order.